Collections Clerk

General Summary

DarrowEverett LLP is looking for a detail-oriented and proactive Collections Clerk to join our finance team. The successful candidate will be responsible for managing outstanding accounts receivable balances, contacting customers for payment, resolving billing issues, and ensuring timely collection of funds to support the company’s cash flow objectives. The candidate must have excellent communication and administrative skills, be highly organized and detail-oriented, be able to multitask without sacrificing efficiency, be responsible, and be able to represent the firm, always, in ways that enhance its reputation.

Role & Responsibilities

• Monitor and manage assigned accounts to identify outstanding debts.
• Contact customers via phone, email, and written communication to follow up on past-due invoices.
• Maintain accurate and up-to-date records of all collection activity and communications.
• Resolve customer billing issues and disputes promptly and professionally.
• Prepare and send out account statements, collection letters, and payment reminders.
• Recommend accounts for further action or escalation when necessary.
• Process payments and post to customer accounts as needed.
• Generate regular reports on aging accounts and collection status.
• Requests and pursues payment on delinquent accounts via communication with account holder.
• Follows established guidelines to review and update account status.
• Performs other related duties, as required.

Qualifications:

• Experience working in a high-volume environment.
• Familiarity with Fair Collections Practices Act (FDCPA) or other relevant regulations.
• An understanding of accounting terms and the ability to understand basic financial statements.
• The ability to act responsibly and ethically when working with sensitive financial information, whether it’s information for the company or for individuals
• Solid communication skills, with proficiency in speaking and writing
• Computer literacy, as collections clerks are responsible for keying information into various computers and software programs
• Strong people skills – a polite and professional demeanor when working with other companies, as well as consumers and coworkers
• Ability to effectively present information and respond to questions from attorneys, administrative staff, and clients.
• Knowledge of Microsoft Word; Microsoft Excel; QuickBooks and other industry specific accounting and management software.
• Excellent organizational skills and attention to detail.